ON COMPUTERS- HOVER OVER YOUR DESIRED COLLECTION ABOVE TO ACTIVATE THE DROP DOWN MENU. THEN, CONTINUE HOVERING OVER THE CATEGORY & FINALLY, CLICK ON YOUR DESIRED SECTION. ON CELL PHONES- CLICK ON THE 3 LINES TO THE LEFT OF THE MYTEEUSA LOGO. YOU LITTLE EXPLORER YOU!
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please consider this is a customized shirt that is being newly constructed. Please allow 4-7 Business days production time for your order to ship out, average shipping times are 5-15 Business days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business days please email us at: email@example.com, with your full name and order number.
I am not in love with my order, can it be returned? What if there is an issue?
MYTEE USA is a print on demand company, all products are unique and produced per order. Returns or exchanges are not supported if you ordered a wrong size, color, or simply dont like the product any longer. Although its likely that your product might be ordered again, we can not count on that and hold it until it does get ordered.
Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If you ordered the wrong size or color, MYTEE USA is not responsible and can not offer replacements or refunds. You are responsible for entering the right information from your computer. USE the "Sizing Assistance" to ensure your ordering the size you need!
HOWEVER of course, we offer a replacement order free of charge, if there are any issues with the order. i.e. something out of your control, like manufacturing error, printing issue... example, the logo was supposed to show up on your heart and its now on your belly button. Thats on us and will be fully attended to and corrected.
Can I cancel my order?
Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it.
Before that, you are able to cancel your order with no penalty!
Frankly, there is NOT a lot of time between your ordering and being sent to production, as we err on the side of you wanting to receive your new product ASAP. Therefore we try to move fast! So be sure before you order. Make sure you use the measurement tools in the "Description" of the product, or even "Sizing Assistance" in the FAQs and make sure you LOVE the design, the placement and color.
I have entered an incorrect address what do I do now?
If you have misspelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at helpmeMYTEEUSA@gmail.com If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Actual shipping times, not considering the time spent in being created, vary as we do ship from different fulfillment centers based on your location. The average shipping time is 5-15 business days. I have to be ultra conservative and not overpromise, BUT the delivery can happen much faster.
I have a question that wasn't answered, can you please help?
Absolutely! Please use the "Contact Us" at the bottom of the page, or send us an email to: helpmeMYTEEUSA@gmail.com and we will be happy to assist you in any way we can. We do receive a large number of email contact. If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Can you make a shirt that doesnt exist on your page?
We most certainly can. Just go to "Contact Us' at the bottom of the page and start the conversation. Tell us what you would like to see and we will make it come to life!
Can I forward you a .jpg or .png and have you create a shirt?
You betcha. Just use the "Contact Us" at the bottom of the page. Upload your .jpg or .png file and tell us details about what youre looking for. Details like placement of the design, such as "Heart" "Sleeves"... any information that will be helpful for us in creating the product youd like to see. Then well add it to our website and notify you when its available. Go in and select away!